Spring is back to the earth, again at 3.15 in 2018. In the past time, Yunnei Dynamics has been using actions to implement quality consumption, using "core" services to carry out service guarantees with the concept of "3.15 per day, 3.15 per day." The formation of service network construction, parts protection, and service technology Supporting the all-round joint security arrangement, thus providing users with convenient and efficient services.
The customer likes the cloud power service The customer likes the cloud power service

Network service full coverage smooth green channel

In terms of network services, the service channels in the cloud are sinking, and the agents nationwide are covered, providing users with effective and convenient protection throughout the day. Yunnei took the lead in setting up stations in townships and townships, established a total of more than 1600 special technical service stations, and achieved more than 80% of technical service stations for “integration of locomotives”, providing users with one-stop service for engines and vehicles. Established 45 first-level accessory agencies throughout the country, after-sales service parts implement company caching, agent reserve, and technical service station have three-level reserve mode. Special cases implement company-to-failure or supplier-to-failure service accessories to ensure green Channels, multiple channels to ensure fast, effective service.

Sound safeguard mechanism ensures rapid response

In terms of mechanism guarantees, Yunnei Dynamics institutionalized the rapid processing of service guarantees to improve the execution of service guarantees. In 2018, the company implemented the "Information First Accepted Responsibility System" and "Standardized Business Process Service Specification". The company established the "Emergency Service Management Mechanism for After-sales Services", and established the company's leadership in charge of the team leader, under which there are decision-making, execution, and accessories guarantee and technology. The service support emergency service support team has established an efficient service team.

Coordinating the National Technical Optimization Service Team

In terms of technical support protection, as early as 2014, the company coordinated the technical resources of technology, quality, service, and important system component suppliers, established company-level and service departments and technical support teams, penetrated the market, and provided powerful services for the market. Technical Support. Establish a quality service team to provide in-depth support to the car factory loading site, provide fast and effective sales service for host customers, collect zero-kilometer quality information of feedback products, and carry out matching problems for the entire vehicle, in order to achieve zero-kilometer breakdown quality indicators for the company's products. Zero lays a solid foundation. In 2018, the company will make full use of social service technology resources, select the best choices in the national service network, establish a high-level regional service technical support team through recommendation assessment, intensive training, reassessment and selection process, and achieve regional, departmental, and corporate Technical support system.

Focusing on continuous training for upgrading technologies

In terms of training and protection, Yunnei has targeted training every year and continuously improves overall service skills and quality. The company adopts centralized training, regional training, and special training methods. It provides targeted training for high-, medium-, and low-level engine maintenance skills for service network electric control systems, gas systems, SCR systems, timing systems, and new products.

Yunnei Power Workers Conduct Practical Training for Customers Yunnei Power Workers Conduct Practical Training for Customers

For the terminal group customers, we will provide targeted and specific training to the customer driving and vehicle management personnel on the use and maintenance knowledge at the first time after the vehicle is delivered to avoid the vehicle failure caused by improper operation and maintenance and affect the vehicle attendance.

In the future, Yunnei Dynamics will always advocate quality consumption, use "core" services and put them into action. Through the establishment of a sound service and accessories guarantee network, standardized service guarantee mechanism, and powerful service technical support, we have built a cloud service team to gather brand strength.

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