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In May 2013, Hejia Software and Nantong Diesel Co., Ltd. (hereinafter referred to as Tongchai Company) signed the Jiajia CRM Management System. Enterprises want to enhance their management capabilities and strengthen customer relationship management by establishing this system.
Nantong Diesel Engine Co., Ltd. is affiliated to China High Speed ​​Transmission Equipment Group Co., Ltd. The company was founded in 1958 and was formerly known as Nantong Diesel Engine Factory. The company specializes in the production of "flying whale", "Fulaiwei" brand 135/138 series diesel engines and gas engines. The products are widely used in marine fishing vessels, inland river transport vessels, generator sets, construction machinery, agricultural irrigation and drainage, air compressors and other power supplies. The company has formed a sales and service network covering more than 20 provinces and cities in China, and exported to Southeast Asia, Mexico, South Africa, Sudan, Indonesia and other countries and regions.
Tongchai Company and Hejia Software established a cooperative relationship as early as 2005. The company chose to use the best ERP system to provide comprehensive services for its production management and personnel management to help enterprises develop rapidly. Hejia ERP has achieved good results in Tongchai and has been recognized by the company's top management. In response to market changes and the rapid development of its own, Tongchai Company has recently reached a cooperation agreement with Hejia Software to select and better CRM system to improve its customer management mechanism.
The CRM system built by Hejia Software for Tongchai Company mainly includes five business modules: customer management, parts management, service management, expense management and system maintenance. The Hejia CRM system contains advanced scientific management ideas and is a comprehensive and excellent customer relationship management system. The system helps Tongchai quickly analyze, manage and synchronize the service activities between sales, marketing and customers.
In terms of customer management, Hejia CRM system refines the enterprise-oriented business process and comprehensively manages it, and establishes a unified customer operation platform across the enterprise level to help enterprises collect, track and analyze each customer's information. Understand the needs of customers from a full perspective, observe and analyze the impact of customer behavior on corporate earnings, and optimize the relationship between enterprises and customers and corporate profits.
The parts management department in the enterprise is an important support point for establishing good customer service. It is necessary to build a complete service system and form a service network that is comprehensive, well-distributed, and efficient in operation. To respond to customer service needs anytime and anywhere, it is necessary to improve the service quality of parts management. Hejia CRM system helps enterprises to refine the parts management module, and through the establishment of parts inventory management, parts allocation management, parts shipping and fund settlement management, to better strengthen the management of parts, adapt to service needs, improve service efficiency and customer satisfaction. Degree, further reduce the cost of inventory.
Not only that, but the CRM system also plays a vital role in service management and cost control. The system establishes a complete and reasonable customer service process for the company to maintain and develop good customer relationships. The system comprehensively records the freight, maintenance service fees, other expenses and the sales of accessories generated during the service process, ensuring that the company's senior management strictly controls and supervises the expenses. The Hejia CRM system improves the work efficiency and performance of each business personnel, enhances the management ability of the leaders, enhances the decision-making analysis ability of the enterprise, and enables the company to advance steadily in the fierce market competition!